Scams and Fraud

Recognising and Identifying Falsehoods Within Relationships

Ways to Recognise Fraud and Scams

There are numerous possible mechanisms through which a fraudster can attempt to gain access to sensitive information and/or assets. The most common scams relevant to Vaulltix’s client-advisor relationships broadly mimic the underlying themes of these examples:

  • A fraudster gathers information about a client and uses this to impersonate the true client, gaining access to the client assets via the financial services provider.
  • A fraudster impersonates a financial services provider and convinces the client share confidential information or pay an illegitimate invoice.

Social engineering tactics are plentiful. They may offer you advice over the telephone, request payment from you, or they mail email you links to bogus websites.

Protect Yourself from Online Theft and Fraud

  • Please contact us if you ever have doubts about whether a call, email, or text message claiming to be from Vaulltix is legitimate.
  • Never share personal details, including passwords, and check your accounts periodically. Look for signs of unauthorised activity, and set up online alerts, where available, to notify you of potentially suspicious account changes and transactions. Never provide personal information by replying to an email or when asked to click a link to a website. We will never request sensitive information in this way.
  • Look for red flags in emails. Be wary of emails with urgent language, requests for personal or confidential data, poor grammar, misspellings or an unrecognised sender email address. D not click on links or open attached files if you have any concerns about an email’s validity.

What to Do If You've Been Scammed

  • Change your passwords: to your computer, to financial institutions, to your antivirus account and to any other password-protected websites that you visit.
  • Run a full system scan for viruses and malware on your computer.
  • Contact your bank to report that there has been fraud performed on your account.

For further information about online security issues and also where you can submit reports, please visit The National Cyber Security Centre (NCSC), the Confederation’s competence for cybersecurity, at

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